Community and Residential Crisis/Case Manager

Full-Time | 35 Hours per Week

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The Elizabeth Buffum Chace Center (EBCC) is seeking a dedicated and compassionate Community and Residential Crisis/Case Manager to join our advocacy team. This full-time position (35 hours per week) provides trauma-informed crisis intervention and case management services to victims and survivors of domestic violence, sexual assault, dating violence, and stalking. The Crisis/Case Manager responds to individuals in crisis by assessing immediate needs, providing safety planning, and connecting victims to internal and external supportive services that promote short- and long-term stabilization.

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Key Responsibilities: Provide comprehensive crisis intervention and ongoing case management services to victims/survivors of interpersonal violence· Conduct client assessments and develop individualized, goal-oriented service plans· Provide individualized safety planning for victims and their children· Assist and accompany victims to court proceedings, legal appointments, healthcare visits, public assistance appointments, and other community or social service agencies as needed· Provide culturally responsive, trauma-informed, and survivor-centered advocacy· Maintain a consistently non-judgmental, empathetic approach while upholding professional boundaries and ethical standards· Assist victims with meeting basic needs and educating them about their rights and available resources· Support victims in accessing and applying for Victims of Crime Compensation· Facilitate groups and provide individual financial literacy, self-sufficiency, and empowerment support· Maintain accurate documentation and comply with agency policies, confidentiality standards, and ethical guidelines

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The Ideal Candidate: The ideal candidate is deeply committed to serving victims and survivors of interpersonal violence and demonstrates flexibility, dedication, and professionalism in a fast-paced crisis environment. They bring a strong human services background and the ability to balance empathy with appropriate boundaries and ethical practice.

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Qualifications: Experience providing case management, crisis intervention, or advocacy services to underserved or vulnerable populations· Strong understanding of domestic violence, sexual assault, dating violence, stalking, and trauma-informed care· Demonstrated ability to work with flexibility and responsiveness to meet client and program needs· Commitment to non-judgmental, survivor-centered advocacy and ethical professional conduct· Ability to work independently and collaboratively as part of a multidisciplinary team

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Education and Experience: Bachelor’s degree in human services, Social Work, or a related field or equivalent combination of education and relevant work experience

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Schedule: 35 hours per week· Schedule to be determined and may require flexibility based on program needs

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Application Process: Submit resume and cover letter as soon as possible· Initial interview with the EBCC Director of Advocacy Services· Reference check· Criminal background check· Second interview may be requested

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To Apply: Please send your resume and cover letter via email to: ginas@ebchouse.org

Gina Scordino

Director of Advocacy Services Elizabeth Buffum Chace Center

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Front Desk Coordinator and Intern/Volunteer Coordinator

The Elizabeth Buffum Chace Center is seeking a dynamic and organized Front Desk and Intern/Volunteer Coordinator to serve as the welcoming face of our organization. This position plays a vital role in managing front desk operations, supporting volunteer/ intern engagement, and ensuring smooth administrative workflows. The ideal candidate will bring enthusiasm, excellent communication skills, and a proactive approach to the position. You will be instrumental in creating a positive environment for visitors, volunteers, and staff while maintaining efficient office procedures.

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Position Overview: The Volunteer and Front Desk Coordinator oversees intern and volunteer coordination, manages front desk and hotline operations, and supports agency data and reporting needs. This role serves as a central point of contact for staff, volunteers, interns, and community partners.

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Key Responsibilities

· Serve as the primary point person for the recruitment, onboarding, training, and coordination of interns and volunteers.

· Greet visitors, clients, and volunteers with professionalism and warmth, always providing exceptional customer service

· Conduct interviews and screenings for interns and volunteers.

· Develop and coordinate training schedules, collaborating with EBCC staff as needed, tracking hours, and assisting with volunteer/intern communication

· Maintain partnerships with local colleges and coordinate intern placements with EBCC and the court program

· Schedule, support, and evaluate EBCC-based interns; coordinate court-based placements with court staff and all other direct service program managers

· Train and schedule EBCC-based interns/volunteers and collaborate with court staff on court-based interns

· Respond to hotline calls and provide information and referrals to callers

· Maintain a welcoming, professional front desk environment

· Enter data and generate monthly reports using the Empower database

· Maintain working knowledge of agency data systems and reporting requirements

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Qualifications

· Excellent communication skills with the ability to handle inquiries professionally over the phone and in person

· Proficiency in computer literacy including Microsoft Office Suite

· Strong typing skills with attention to detail for proofreading and document accuracy

· Knowledge of multi-line phone systems and office equipment operation is essential

· Demonstrated ability to manage time efficiently and prioritize tasks effectively in a fast-paced environment

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Schedule

· 35 hours per week/ Days / In person

· Submit resume and cover letter as soon as possible

· Reference check

· Criminal background check

· Second interview may be requested

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To Apply

Please send your resume and cover letter via email to: jearle@ebchouse.org